Answers about handbags, product condition, orders, delivery, returns, payments and customer support.
What does BagsBoards sell?
Women’s handbags listed as new or pre-owned. Products currently available for purchase appear on the live collection and product pages.
How is product condition shown?
The product page identifies the condition as New or Pre-owned (Used). Review the condition note, description, images, accessories and packaging information before ordering.
What does pre-owned mean?
Pre-owned means the item has previously been used or otherwise falls within the used condition. Any visible wear should be reviewed in the listing text and images.
Are prices and availability current?
The storefront uses the current Shopify price, currency and availability for the selected product or variant. The final order total is shown at checkout.
Where do you ship?
Eligible orders are currently shipped to United States and United Kingdom.
How much is standard shipping?
Standard shipping is free for eligible US and UK orders.
How long does delivery take?
Preparation normally takes 1–3 business days. Transit is estimated at 6–12 business days, for an estimated total of 7–15 business days. These are estimates, not guaranteed delivery dates.
How do I check my order status?
Use the order-status link in your order or shipping email. Customers with an enabled account may also review their orders from the account page. For help, use the customer account.
Can I change or cancel an order?
Contact us as soon as possible. A change or cancellation may no longer be possible after processing or shipment has started.
What is the return window?
Eligible new and pre-owned handbags may be returned within 30 days of delivery. Contact us before sending an item back.
Who pays eligible return shipping?
A prepaid return label is provided after an eligible return request is approved. No restocking fee is charged for an eligible return.
When is an approved refund issued?
An approved refund is issued within 5 business days after the returned item is received and reviewed. Additional processing time by the bank or payment provider may apply.
Which payment methods are accepted?
The payment methods currently enabled for the store are displayed during checkout.
How can I contact the store?
Email contact@bagsboards.shop, call +19549001988, or use the contact form.
Contact customer support and include the product name or order number when relevant.
Contact BagsBoards