Refund policy

Returns & Refunds Policy

At BagsBoards, we want customers to feel confident when purchasing new and pre-owned handbags. This policy explains return eligibility, exchanges, return shipping, inspections, refunds, and cancellations for orders placed through bagsboards.shop.

BagsBoards is operated by BAGS & BOARDS, LLC.

1. Return Window

Eligible returns may be requested within 30 days of the date the order was delivered.

We accept returns for both new and pre-owned handbags, including returns resulting from:

• A change of mind.
• An incorrect item being ordered.
• A product arriving damaged or defective.
• A product being materially different from its description.
• Another eligible reason reviewed by our customer-support team.

Return requests submitted after the 30-day return window may not be accepted, except where applicable law requires otherwise.

2. Return Eligibility

To qualify for a return, the handbag must:

• Be returned in the same condition in which it was received.
• Not show wear, damage, alteration, stains, odors, or other changes caused after delivery.
• Include all accessories, straps, tags, dust bags, care cards, packaging, and other items originally included with the order.
• Be packaged securely to prevent damage during return transit.
• Be accompanied by the order number or other proof of purchase.

Customers may reasonably examine the handbag after delivery. However, use beyond what is necessary to inspect the product may affect return eligibility.

For pre-owned handbags, the item must be returned without any additional wear or damage beyond the condition disclosed at the time of purchase.

3. Items Not Eligible for Return

A return may be refused when:

• The item was used, worn, altered, cleaned, repaired, or damaged after delivery.
• Accessories or included items are missing.
• The item was returned without prior approval.
• The return was requested after the applicable 30-day return window.
• The item was damaged because of misuse, improper handling, unsuitable storage, moisture, heat, chemicals, or another cause occurring after delivery.
• The returned product is not the same product that was originally shipped.

Nothing in this section limits rights that cannot legally be excluded under applicable consumer law.

4. How to Request a Return

All approved returns are handled by mail.

To request a return:

Step 1 — Contact Us

Contact BagsBoards within 30 days of delivery.

Please provide:

• Your order number.
• The email address used during checkout.
• The handbag you wish to return.
• The reason for the return.
• Clear photographs where the item is damaged, defective, incorrect, or materially different from its description.

Step 2 — Return Review

Our customer-support team will review the request and normally respond within 1 business day.

A return request is considered approved only after the customer receives confirmation and return instructions from BagsBoards.

Step 3 — Return Label

A free pre-paid return shipping label is included in the package for eligible returns from the United States and the United Kingdom.

Please contact BagsBoards and obtain return approval before using the label or sending the handbag back.

If the label is missing or cannot be used, contact customer support before arranging another return method.

Step 4 — Package the Return

Place the handbag securely in its original packaging or equivalent protective packaging.

Include all accessories and other items originally provided with the order.

Step 5 — Send the Return

Attach the approved return label and deliver the package to the carrier indicated in the return instructions.

Returns sent without prior approval may be delayed or refused.

5. Return Shipping

BagsBoards provides free return shipping for approved eligible returns from the United States and the United Kingdom using the pre-paid return label included in the package.

Customers must contact BagsBoards for return approval before using the label or sending the handbag back.

BagsBoards is not responsible for return packages sent using an unauthorized shipping method or to an address not provided in the approved return instructions.

6. Return Inspection

After the returned handbag is delivered to us, it will be reviewed to confirm that:

• The correct item was returned.
• The item remains in the condition in which it was received.
• All originally included accessories and packaging are present.
• The return meets the eligibility conditions described in this policy.

The return inspection normally takes 1–2 business days.

We will contact the customer by email if additional information is required.

7. Refund Process

Refunds are issued within 5 business days after the returned item is received and inspected.

Approved refunds are returned to the original payment method used for the order.

After BagsBoards issues the refund, the customer’s bank or payment provider may require additional time to display the credit in the account. This processing time is controlled by the bank or payment provider.

BagsBoards does not charge a restocking fee for eligible returns.

Free Standard Shipping is provided on eligible orders, so no original standard shipping charge is deducted from an approved refund.

8. Returns That Do Not Meet the Conditions

If a returned handbag does not meet the conditions of this policy, we will contact the customer and explain the issue.

Depending on the circumstances, the return may be refused or the refund may be adjusted only where permitted by applicable law and where the handbag has lost value because of handling, use, damage, or missing included items occurring after delivery.

We will not donate, discard, or otherwise dispose of a returned handbag without communicating with the customer and providing reasonable instructions.

9. Exchanges

Eligible exchanges may be requested within 30 days of delivery.

To request an exchange, contact us and provide:

• Your order number.
• The email address used during checkout.
• The handbag you wish to exchange.
• The requested replacement.

The returned handbag must meet the same eligibility conditions that apply to returns.

Exchanges are subject to product availability.

Because pre-owned handbags may be available as single items, an identical replacement may not be available. When the requested replacement is unavailable, the customer may choose another available eligible handbag or receive a refund to the original payment method.

No additional return shipping fee is charged for an approved eligible exchange using the provided pre-paid return label.

10. Damaged, Defective, or Incorrect Orders

Contact us promptly if the handbag arrives:

• Damaged during delivery.
• Defective.
• Different from the item ordered.
• Materially different from the condition or product information displayed at the time of purchase.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the problem.
• Photographs of the packaging where shipping damage is involved.

After reviewing the request, BagsBoards may provide:

• A replacement or exchange where an appropriate product is available.
• A refund to the original payment method.
• Another appropriate resolution required by applicable law.

Return shipping for an approved damaged, defective, or incorrect order is free.

Please do not dispose of or return the handbag until you receive instructions from our customer-support team.

11. Pre-Owned Handbags

Pre-owned handbags may show signs of previous handling, storage, ownership, or use.

The condition displayed on the product page applies to the specific handbag offered in that listing.

A pre-owned handbag remains eligible for return when it is returned in the same condition in which it was received and meets the other requirements of this policy.

Additional wear, damage, stains, odors, alteration, or missing included items caused after delivery may affect return eligibility.

Customers should review the complete product description, condition information, included-item details, and available images before placing an order.

12. Order Cancellations

Customers should contact us as soon as possible after placing an order if they need to request a cancellation or modification.

Cancellation and modification requests must be submitted before the order has been shipped.

Requests are not guaranteed once order preparation or packing has started.

A cancellation is considered approved only after the customer receives confirmation from BagsBoards.

When a cancellation is approved before shipment, the refund will be returned to the original payment method.

If the order has already been shipped, it cannot be cancelled. After delivery, the customer may request an eligible return under this policy.

13. Contact Us

For return, exchange, cancellation, or refund assistance, contact:

Email:
contact@bagsboards.shop

Phone:
+19549001988

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM ET

Response Target:
Within 1 business day

Business Address:
BAGS & BOARDS, LLC
1201 Elegance Ct.
Orlando, FL 32828
United States