Refund policy

Last updated: July 19, 2026.

This Return and Refund Policy applies to eligible new and pre-owned handbags purchased from BagsBoards, operated by BAGS & BOARDS, LLC.

Return window

Contact us within 30 days of delivery to request an eligible return. Return requests made after this period may not be accepted, except where applicable law requires otherwise.

Return eligibility

To be eligible, the handbag must be returned in the same condition in which it was received. It must not have been further used, altered, cleaned, repaired or damaged after delivery. Included accessories, detachable straps, dust bags, packaging and other listed components must be returned when they were supplied with the order.

For a pre-owned handbag, the condition documented on the original product listing is the reference point for the return review. Existing wear described or shown before purchase is not treated as damage caused during delivery.

Starting a return

Email contact@bagsboards.shop or use the contact form before sending an item back. Include the order number, the item and the reason for the request. An unauthorized return may be delayed or sent back to the customer.

Return shipping and fees

A prepaid return label is provided for an eligible approved return. No restocking fee is charged for an eligible return.

Exchanges

Eligible exchanges may be requested within the 30-day return window and are subject to product availability. A pre-owned handbag may be available in only a limited quantity, so the same item may not be available for exchange.

Damaged, defective or incorrect orders

Contact us promptly with the order number and clear photos showing the issue. We will review the information and provide the appropriate return, replacement or refund steps.

Refund timing

After the return is received and reviewed, an approved refund is sent to the original payment method within 5 days. The bank or payment provider may require additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible. We will check the order status, but a change or cancellation may no longer be possible after processing or shipment has started.

Non-returnable situations

A return may be declined if the item is sent after the return window without a legal right to return, is not the item originally supplied, has been further used or altered, is missing included components, or has damage that occurred after delivery. This policy does not limit rights that cannot be excluded under applicable law.

Contact

Return questions can be sent to contact@bagsboards.shop, by telephone at +19549001988 , or through the contact form.