Privacy policy

Privacy Policy

Last Updated: August 3, 2026

This Privacy Policy explains how BAGS & BOARDS, LLC, operating under the store name BagsBoards ("BagsBoards", "we", "us", or "our"), collects, uses, discloses, stores, and otherwise processes personal information when you visit bagsboards.shop, place an order, contact customer support, or otherwise use our website and related services (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" mean the customer, website visitor, or other individual whose personal information is processed through the Services.

The personal information we process and the reasons for processing it depend on how you interact with BagsBoards. Where consent is required by applicable law, we will request it separately. Choosing not to provide certain information may prevent us from completing an order, delivering a product, responding to a request, or providing a specific website feature.

Please review this Privacy Policy carefully to understand how personal information is handled and the rights that may be available to you.

1. Who Is Responsible for Your Personal Information

BAGS & BOARDS, LLC is responsible for the personal information processed through BagsBoards, except where an independent service provider processes information under its own privacy policy.

Business details:

BAGS & BOARDS, LLC
Store name: BagsBoards
Website: bagsboards.shop
Address: 1201 Elegance Ct., Orlando, FL 32828, United States
Email: contact@bagsboards.shop
Phone: +19549001988

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable requirements.

The most current version will be published on this page with an updated "Last Updated" date. Where required by applicable law, we will provide additional notice or request consent before a material change takes effect.

3. Personal Information We Collect

The information we collect depends on how you use the Services.

3.1 Information You Provide Directly

Personal information that you provide directly through the Services may include:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address.

• Order information, such as the products ordered, order number, delivery details, billing details, payment confirmation, and transaction status.

• Account information, such as login credentials and account preferences, where customer-account features are available and used.

• Shopping information, such as products viewed, added to a cart, saved, or purchased.

• Return and exchange information, such as the reason for a request, photographs voluntarily submitted to support a claim, and related communications.

• Customer-support information, including the details you choose to provide when contacting us through email, telephone, forms, or other support channels.

• Marketing preferences, such as whether you have chosen to receive or unsubscribe from promotional communications.

• Submitted content, such as reviews, photographs, feedback, or questions, where those features are available.

You may choose not to provide certain information. However, some information is necessary to process payment, fulfil and deliver an order, provide customer support, review a return request, or make specific website features available.

Customers should not send payment-card numbers, security codes, passwords, or other sensitive authentication information to BagsBoards through email, telephone, or contact forms.

3.2 Payment Information

Payment details are entered through the secure checkout process and are processed by Shopify and authorized payment-service providers.

Depending on the payment method selected, those providers may collect information such as:

• Cardholder name.
• Payment-card details.
• Billing address.
• Payment authorization information.
• Transaction and fraud-prevention information.

BagsBoards normally receives payment confirmation, transaction status, payment method type, and limited transaction details needed to process and support an order. We do not need customers to send complete payment-card information directly to BagsBoards.

3.3 Information Collected Automatically

When you visit or use the website, certain information may be collected automatically through cookies, pixels, log files, software development kits, and similar technologies.

This information may include:

• IP address.
• Browser type and version.
• Device type and operating system.
• Language and approximate location.
• Referring and exit pages.
• Pages and products viewed.
• Dates and times of visits.
• Cart, checkout, and purchase interactions.
• Website performance and error information.
• Cookie identifiers and similar online identifiers.

This information may be collected by BagsBoards, Shopify, and service providers supporting the operation, security, measurement, or performance of the website.

3.4 Information Received from Service Providers

We may receive personal information from service providers that assist with the Services, including:

• Shopify, which hosts and supports the online store.

• Payment providers, which provide payment authorization, transaction status, and fraud-prevention information.

• Shipping and fulfilment providers, which provide delivery, tracking, address, and delivery-status information.

• Customer-support and communication providers, where used.

• Analytics, security, and website-performance providers, where enabled.

• Marketing or advertising providers, where those tools are enabled and permitted by applicable law.

Information received from a service provider will be handled in accordance with this Privacy Policy. Independent service providers may also process personal information under their own privacy policies.

4. How We Use Personal Information

We may use personal information for the following purposes:

4.1 Processing and Fulfilling Orders

We use personal information to:

• Process and confirm orders.
• Authorize and record payments.
• Prepare and deliver products.
• Send order, payment, shipping, and tracking notifications.
• Verify delivery information.
• Process cancellations, returns, exchanges, and refunds.
• Maintain transaction and accounting records.

4.2 Customer Support

We use personal information to:

• Respond to questions and requests.
• Assist with orders, delivery, returns, and refunds.
• Review photographs or other information submitted with a support request.
• Investigate and resolve complaints.
• Maintain records of customer-support communications.

4.3 Operating and Improving the Website

We may use information to:

• Operate and maintain the website.
• Remember cart or account preferences.
• Understand website use and performance.
• Identify technical errors.
• Improve navigation, product presentation, checkout, and customer experience.
• Measure the effectiveness of website features and communications.

4.4 Security and Fraud Prevention

We may process personal information to:

• Detect, investigate, and prevent fraudulent transactions.
• Protect customer accounts, payments, and personal information.
• Identify suspicious, unlawful, abusive, or malicious activity.
• Enforce applicable website terms and policies.
• Protect BagsBoards, customers, service providers, and other persons.

4.5 Legal and Business Requirements

We may use personal information to:

• Comply with applicable laws, regulations, court orders, and lawful requests.
• Maintain tax, accounting, payment, and transaction records.
• Establish, exercise, or defend legal claims.
• Protect legal rights and business assets.
• Support a merger, acquisition, restructuring, financing, or transfer of business assets, subject to appropriate safeguards.

4.6 Marketing Communications

Where permitted by applicable law, we may use contact information to send promotional communications.

Marketing messages will be sent only where we have an appropriate legal basis, such as consent where required.

You can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting BagsBoards.

Unsubscribing from marketing does not stop essential service communications relating to an order, payment, delivery, return, refund, security issue, or customer-support request.

4.7 Text Messages

Where text-message marketing or notifications are offered, messages will be sent only after the customer provides the consent required by applicable law.

Consent to receive marketing text messages is not a condition of purchase.

Instructions for opting out or obtaining help will be included with the applicable messaging service. Message and data rates may apply depending on the customer’s mobile provider.

5. Legal Bases for Processing

Where applicable data-protection law requires a legal basis, BagsBoards may process personal information based on:

• Contract: Processing necessary to accept, fulfil, deliver, return, exchange, or refund an order.

• Legitimate interests: Processing reasonably necessary to operate, secure, improve, and support the business, provided those interests are not overridden by the individual’s rights.

• Consent: Processing based on permission, including certain marketing, advertising, or non-essential cookie activities where consent is required.

• Legal obligation: Processing necessary to comply with applicable legal, regulatory, tax, accounting, or law-enforcement requirements.

• Legal claims: Processing necessary to establish, exercise, or defend legal rights.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Cookies and Similar Technologies

Cookies and similar technologies may be used to operate, secure, measure, and improve the website.

Cookies may include:

6.1 Essential Cookies

These cookies are necessary for core website functions, including:

• Shopping-cart operation.
• Checkout.
• Payment and fraud prevention.
• Security.
• Customer-account access.
• Delivery and session preferences.

Disabling essential cookies may prevent parts of the website from working correctly.

6.2 Functional Cookies

These cookies may remember selections and preferences, such as language, location, or account settings.

6.3 Analytics Cookies

Where enabled, analytics cookies help us understand website traffic, product views, navigation, technical performance, and how visitors interact with the Services.

6.4 Advertising Cookies

Where enabled and permitted by applicable law, advertising cookies or similar technologies may be used to measure advertising or present advertising that may be more relevant to visitors.

Where consent is required, non-essential cookies will not be used until the required choice has been made.

You may be able to manage cookie preferences through the cookie banner or privacy settings displayed on the website. Browser settings may also allow cookies to be blocked or deleted.

7. How We Disclose Personal Information

We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy.

7.1 Shopify

The BagsBoards store is hosted by Shopify Inc. Shopify processes information needed to provide the e-commerce platform, website, checkout, security, analytics, and related services.

7.2 Payment Providers

Payment information may be disclosed to or collected directly by payment providers to authorize, process, secure, refund, and record transactions.

7.3 Shipping and Fulfilment Providers

We may disclose a customer’s name, delivery address, telephone number, email address, order details, and delivery instructions to providers responsible for fulfilment, shipping, tracking, customs processing where applicable, and delivery.

7.4 Operational Service Providers

We may disclose information to providers that support:

• Website hosting and technology.
• Security and fraud prevention.
• Customer support.
• Email and service communications.
• Data storage.
• Accounting and record keeping.
• Website analytics and performance.
• Return and refund administration.

7.5 Advertising and Marketing Providers

Where advertising or marketing tools are enabled, and where permitted by applicable law, limited website, device, cookie, contact, or interaction information may be disclosed to providers supporting those activities.

Where required, this processing will be subject to consent or an available opt-out choice.

7.6 Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable law or a lawful request.
• Respond to a court order, subpoena, warrant, or regulatory request.
• Investigate fraud or unlawful activity.
• Protect customers, BagsBoards, service providers, or other persons.
• Enforce applicable terms and policies.
• Establish, exercise, or defend legal claims.

7.7 Business Transactions

Personal information may be disclosed in connection with a proposed or completed merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of the business.

Where applicable, the recipient will be required to handle the information consistently with applicable law.

8. Sale, Sharing, and Targeted Advertising

BagsBoards does not sell personal information in exchange for money.

Depending on the advertising, analytics, or cookie tools enabled on the website, certain disclosures of identifiers or website-interaction information may be treated as "sharing", "sale", or processing for targeted advertising under some United States privacy laws, even where no money is exchanged.

Where applicable, you may opt out by:

• Using the cookie or privacy-preference controls displayed on the website.
• Using a "Do Not Sell or Share My Personal Information" or similar link where displayed.
• Contacting BagsBoards using the details at the end of this Privacy Policy.
• Using a legally recognized browser-based opt-out signal where required to be honored.

We will not discriminate against a customer for exercising an applicable privacy right.

9. User-Generated Content

Where the website allows customers to submit reviews, photographs, or other public content, information intentionally submitted to a public area may be visible to other website visitors.

Customers should not include unnecessary personal, confidential, payment, or sensitive information in a public review or submission.

Content submitted privately for a return, complaint, or customer-support request will not be treated as public content unless the customer separately agrees to publication.

10. Third-Party Websites and Services

The website may contain links to independent websites or services operated by third parties.

BagsBoards does not control the privacy, security, content, availability, or practices of independent third-party websites. Customers should review the privacy information of a third-party service before providing personal information to it.

This section does not remove BagsBoards’ responsibility for its own handling of personal information or for orders placed directly through bagsboards.shop.

11. Children’s Privacy

The Services are not directed to children under the age of 16, and BagsBoards does not knowingly collect personal information directly from children under 16.

If a parent or legal guardian believes that a child has provided personal information to BagsBoards, they may contact us to request review and deletion of the information, subject to applicable legal requirements.

12. Information Security

BagsBoards and its service providers use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, storage system, transmission method, or security measure can guarantee absolute security.

Customers should:

• Use secure devices and networks.
• Protect account passwords.
• Avoid sending sensitive payment or authentication information through email, telephone, or contact forms.
• Contact BagsBoards promptly if they believe an account, order, or communication has been compromised.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• Whether an account remains active.
• Whether an order, return, refund, or dispute remains open.
• Customer-support requirements.
• Fraud-prevention and security needs.
• Tax, accounting, payment, and record-keeping obligations.
• Applicable limitation periods.
• The establishment, exercise, or defence of legal claims.

Some information may need to be retained even after a deletion request where retention is required or permitted by applicable law.

When information is no longer reasonably required, we may delete it, anonymize it, or securely restrict further processing.

14. International Processing and Transfers

BagsBoards is operated by BAGS & BOARDS, LLC in the United States.

Personal information may be processed in the United States, Canada, the United Kingdom, or other countries where Shopify, payment providers, shipping providers, technology providers, or other authorized service providers operate.

Data-protection laws in those countries may differ from the laws in your location.

Where personal information is transferred from the United Kingdom or another jurisdiction that requires transfer safeguards, BagsBoards and its service providers may rely on:

• An adequacy decision or regulation.
• Standard contractual clauses.
• The United Kingdom International Data Transfer Agreement or applicable addendum.
• Another transfer mechanism recognized by applicable law.

15. Your Privacy Rights

Depending on where you live and the law that applies, you may have some or all of the following rights:

• Access or Know: Request information about the personal information we hold and how it is processed.

• Correction: Request correction of inaccurate or incomplete personal information.

• Deletion: Request deletion of personal information, subject to applicable exceptions.

• Portability: Request a copy of certain personal information in a portable format.

• Restriction: Request that certain processing be restricted.

• Objection: Object to certain processing based on legitimate interests or direct marketing.

• Withdraw Consent: Withdraw consent where processing is based on consent.

• Opt Out of Sale, Sharing, or Targeted Advertising: Exercise an applicable opt-out right.

• Limit Certain Sensitive-Information Processing: Request a legally available limitation where applicable.

• Appeal: Appeal a decision concerning a privacy-right request where applicable law provides that right.

• Complaint: Submit a complaint to an applicable data-protection or privacy authority.

These rights are not absolute. A request may be limited or declined where permitted by law, including where information must be retained to complete an order, comply with legal obligations, prevent fraud, protect security, or establish or defend legal claims.

16. How to Exercise Your Rights

To submit a privacy request, contact:

Email: contact@bagsboards.shop
Phone: +19549001988

Please describe the right you wish to exercise and provide enough information for us to identify the relevant account, order, or records.

We may need to verify your identity before completing a request. Verification may involve confirming information associated with an account, order, email address, telephone number, or delivery address.

We will not request a payment-card security code, account password, or unnecessary sensitive information to verify a privacy request.

An authorized agent may submit a request where permitted by applicable law. We may request proof of the agent’s authority and may need to verify the customer’s identity directly.

We will respond within the time required by applicable law.

17. United States Privacy Disclosures

Residents of certain United States states may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale, sharing, profiling, or sensitive personal information.

During the period covered by this Privacy Policy, the categories of personal information we may process include:

• Identifiers, such as name, email address, telephone number, postal address, IP address, and online identifiers.

• Customer-record information, such as contact, billing, delivery, and transaction information.

• Commercial information, such as products viewed, added to a cart, purchased, returned, or exchanged.

• Internet or electronic activity, such as website interactions, device data, browser data, and cookie information.

• Approximate location information derived from IP address or device settings.

• Customer-support, return, complaint, and communication information.

• Inferences used for website security, fraud prevention, analytics, or advertising where enabled.

We may disclose these categories to the service-provider categories described in Section 7.

We do not use sensitive personal information to infer characteristics about customers beyond what is reasonably necessary to provide the Services, process payments, deliver orders, prevent fraud, comply with law, or fulfil a customer request.

18. United Kingdom Privacy Information

For personal information subject to United Kingdom data-protection law, BAGS & BOARDS, LLC acts as the controller of personal information processed for its own business purposes.

United Kingdom residents may have rights to access, correction, deletion, restriction, portability, objection, and withdrawal of consent, subject to applicable conditions and exceptions.

A United Kingdom resident may also submit a complaint to the Information Commissioner’s Office or another competent supervisory authority. We encourage customers to contact BagsBoards first so that we can review and respond to the concern.

19. Do Not Track and Browser Privacy Signals

Some browsers provide a "Do Not Track" setting. Because there is no single generally accepted standard governing all Do Not Track signals, the website may not respond to every Do Not Track setting in the same manner.

Where applicable law requires recognition of a browser-based opt-out preference signal, such as Global Privacy Control, the signal may be processed as an opt-out request for that browser or device.

20. Marketing Choices

You may unsubscribe from marketing emails by selecting the unsubscribe option in a message or contacting BagsBoards.

Where text-message marketing is offered, the applicable message will provide opt-out instructions.

Marketing preferences may take a reasonable period to update. You may continue to receive non-promotional communications required to manage an order, delivery, return, refund, payment, account, security matter, or customer-support request.

21. Complaints

Questions or complaints about how BagsBoards handles personal information may be submitted using the contact details below.

We will review the matter and respond as soon as reasonably possible.

Depending on where you live, you may also have the right to submit a complaint to a competent privacy or data-protection authority.

22. Contact Us

For questions, privacy requests, or complaints concerning this Privacy Policy or our handling of personal information, contact:

BAGS & BOARDS, LLC
Store name: BagsBoards
Address: 1201 Elegance Ct., Orlando, FL 32828, United States
Email: contact@bagsboards.shop
Phone: +19549001988

Customer-support hours:
Monday to Friday, 9:00 AM to 5:00 PM ET

We normally respond within one business day.