Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy explains the shipping destinations, processing times, delivery estimates, tracking, and delivery procedures for orders placed through BagsBoards.

BagsBoards is operated by BAGS & BOARDS, LLC.

1. Shipping Destinations

We currently provide shipping to eligible addresses in:

• United States
• United Kingdom

The shipping options available for an order are displayed during checkout.

We currently do not ship to countries outside the United States and the United Kingdom.

2. Shipping Cost

Free Standard Shipping is available on eligible orders delivered to the United States and the United Kingdom.

There is no minimum order value required for Free Standard Shipping.

No separate handling fee is charged by BagsBoards.

3. Order Processing

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Our daily order cut-off time is 2:00 PM ET.

Orders placed after 2:00 PM ET, during weekends, or on public holidays will begin processing on the next business day.

Processing time is separate from transit time.

Orders are processed through our fulfillment location in Orlando, Florida, United States. The carrier and delivery route may vary depending on the destination and available shipping service.

4. Estimated Delivery Time

After an order has been processed and dispatched, the estimated transit time is:

United States:
6–12 business days

United Kingdom:
6–12 business days

The total estimated delivery time, including processing and transit, is:

United States:
7–15 business days after the order is placed

United Kingdom:
7–15 business days after the order is placed

Delivery estimates are not guaranteed delivery dates.

Delivery may occasionally be affected by carrier delays, weather conditions, public holidays, customs processing, address problems, or other circumstances outside our reasonable control.

5. Order Tracking

When tracking becomes available after dispatch, a shipping confirmation email will be sent to the email address provided during checkout.

The email will normally include:

• The tracking number.
• A tracking link.
• The selected carrier where available.

Please allow up to 24–48 hours after receiving the shipping confirmation for the carrier’s tracking system to display movement.

Customers may follow the shipment through the carrier’s website or through the Track Your Order page available on BagsBoards.

If you have not received tracking information after the applicable 1–3 business-day processing period, please check your spam or junk folder before contacting customer support.

6. Taxes, Duties, and Customs Charges

Any applicable taxes collected by BagsBoards will be calculated and displayed during checkout.

For deliveries to the United States, the final amount collected by BagsBoards is displayed before payment is submitted.

For deliveries to the United Kingdom, customs authorities or the delivery carrier may assess import VAT, customs duties, or related charges that were not collected during checkout.

Where such charges apply and were not collected by BagsBoards, they are the responsibility of the recipient.

Customs processing may occasionally extend the estimated delivery time.

7. Order Modifications and Cancellations

Customers should contact us as soon as possible after placing an order if they need to request a modification or cancellation.

Requests must be submitted before the order has been shipped.

Modification and cancellation requests are not guaranteed once order preparation or packing has started.

A request is considered approved only after the customer receives confirmation from our support team.

If the order has already been shipped, it cannot be cancelled. After delivery, the customer may request an eligible return in accordance with our Return & Refund Policy.

8. Address Corrections

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error after placing an order, contact us immediately and provide:

• Your order number.
• The email address used during checkout.
• The complete corrected address.

We will review the order status and confirm whether the address can still be updated.

Address corrections are not guaranteed after preparation or packing has started, and an address cannot normally be changed after shipment.

9. Damaged, Defective, or Incorrect Orders

Contact us promptly if an order arrives:

• Damaged during delivery.
• Defective.
• Different from the item ordered.
• Materially different from the condition described on the product page.

Please provide the order number, a description of the issue, and clear photographs where relevant.

After reviewing the request, an approved resolution may include a replacement or exchange where available, or a refund to the original payment method.

Return instructions and refund conditions are explained in our Return & Refund Policy.

10. Lost Shipments

Contact us if tracking information shows an unusual delay, no movement, or another possible delivery problem.

We will review the tracking details and may open an investigation with the carrier.

If the carrier confirms that the shipment has been lost, we will provide an appropriate resolution, which may include a replacement where available or a refund to the original payment method.

11. Undeliverable or Returned Packages

A shipment may be returned as undeliverable because of:

• An incomplete or incorrect shipping address.
• Refusal of delivery.
• Failure to collect the package from an authorized pickup location.
• Another delivery issue reported by the carrier.

If the package is returned to us, we will contact the customer to discuss the available options.

When reshipment is requested following an address error, refused delivery, or failure to collect the package, an additional shipping fee may apply.

If the customer does not request reshipment, any eligible refund will be processed after the package has been returned and reviewed.

BagsBoards does not charge a restocking fee.

12. Contact Us

For questions about processing, shipping, tracking, delivery, or address corrections, contact:

Email:
contact@bagsboards.shop

Phone:
+19549001988

Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM ET

Response Target:
Within 1 business day

Business Address:
BAGS & BOARDS, LLC
1201 Elegance Ct.
Orlando, FL 32828
United States