We understand that plans can change. Contact us as soon as possible if you need to request an order modification or cancellation. Our team will review the current order status and confirm whether the requested change can still be completed.
Cancellation Window
Cancellation requests must be submitted as soon as possible after the order is placed and before the order has been shipped. Orders are normally processed within 1–3 business days, so customers should contact us immediately after noticing that a cancellation or change is needed.
We cannot guarantee cancellation once order preparation, packing, or shipment has started. A cancellation request is considered approved only after the customer receives a confirmation email from our support team.
To request a cancellation, please provide your order number, the email address used at checkout, and a clear description of the request.
If the order has already been shipped, it can no longer be cancelled. After delivery, the customer may request an eligible return in accordance with our Return & Refund Policy.
After Processing Begins
Once order preparation or packing has started, we may be unable to change the selected product, quantity, delivery address, or other order details.
We will review every request, but changes are not guaranteed after processing begins. If the order has already been shipped, the shipment must continue to the delivery address provided at checkout.
Address Corrections
Please review your shipping address carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible and provide your order number, the email address used at checkout, and the complete corrected address.
We will review the order status and confirm whether the address can still be updated. Address corrections are not guaranteed once preparation or packing has started, and an address cannot normally be changed after the package has been shipped.
BagsBoards is not responsible for delivery issues caused by an incomplete or incorrect address submitted during checkout, except where applicable law requires otherwise.
Cancellation Refunds
When a cancellation request is approved before shipment, the order will be cancelled and the payment will be returned to the original payment method.
We will confirm the cancellation and refund by email. After the refund has been issued, the customer’s bank or payment provider may require additional time to display the credit in the account.
If the order has already been shipped, it cannot be cancelled. After delivery, the customer may request an eligible return under our Return & Refund Policy.
How to Contact Us
Our customer-support team is available to review modification, cancellation, and address-correction requests. For faster assistance, include your order number and the email address used during checkout.
- Email: contact@bagsboards.shop
- Phone: +19549001988
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
- Response Target: Within 1 business day
Send your request directly through our Contact Us page.