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Customer Care

Handbag Care

Care needs vary by material, finish, construction and prior use. Always follow any product-specific instructions supplied with the item.

Everyday handling

  • Avoid overfilling, which can strain handles, seams, zippers and structure.
  • Keep sharp objects, loose pens, cosmetics and liquids contained inside a pouch.
  • Lift the bag by its intended handles or strap rather than decorative hardware.

Storage

Empty the bag before storage. Keep it in a cool, dry and ventilated place away from direct sunlight, heaters and damp areas. Support the shape with clean, acid-free tissue when appropriate and avoid crushing the item under heavier objects.

Cleaning

Use a clean, soft, dry cloth for light surface dust. Do not apply household cleaners, alcohol, bleach, perfume, oils, leather conditioner or waterproofing products unless the product material and care instructions clearly permit them. Test any suitable product on a hidden area first.

Rain and moisture

If the bag becomes damp, blot gently with a clean absorbent cloth and allow it to air-dry naturally. Do not use a hair dryer, radiator or direct heat.

Pre-owned items

Existing patina, creasing, marks or finish variation may be part of the disclosed condition. Review the listing images and condition details before cleaning or treatment.

Free US & UK Shipping

Free standard shipping on eligible orders to the United States and United Kingdom.

30-Day Returns

Eligible returns may be requested within 30 days of delivery under the published policy.

Clear Condition Details

Each listing identifies the item as new or pre-owned and provides available item-specific details.

Customer Support

Help with products, condition, orders, delivery, returns and payment questions.